FAQ

Common Cheap International Calling Questions

Q: Who can use this service?

A: Anyone calling from within the UK can make use of our service – our access numbers are not dial-able from anywhere outside of the British Isles.

Q: How will I be charged for my international calls?

A: Your normal phone supplier (e.g. BT, Sky, Virgin etc) will charge you for the calls you make to our access numbers. If you’re a BT customer then BT will charge you the advertised rate – call charges to these numbers from other networks may vary, and from mobiles will cost considerably more. Please check with your supplier before using our service.

Q: How do I sign up for your service?

A: All you need to do is dial the correct access number for your chosen country to start saving. There are no accounts to set up, and no prepayments are required. (unless of course you want to call from your mobile via a local access number (01 or 02), to avoid paying a premium to dial an 0844/0871/09 number, which you can do via the SMS top up, which is a prepayment service) – Click here for faq’s for this service.

Q: Am I charged a connection fee as well as a pence per minute?

A: BT now charge a call set up fee of 12.5p. We do not charge a connection fee to connect to our access numbers, however if you’re usual call provider charges you a minimum call set-up fee then that will of course apply as normal.

Q: What is the price to call your access numbers?

Prices were updated on 04/01/11 and are inclusive of VAT @ 20%

For our SMS service FAQ’s please click here.

And here are the prices for calling the short codes (which only works on T-Mobile, 3, & Orange phones).